Our company cares about any feedback from the users of our apps. If you send us a message informing about an error, any question or just a suggestion, you will receive a fast and competent answer from our technical support team within 48 hours. As a rule all the majority of problems is solved "on the spot". Numerous positive reports concerning our specialists and products prove that perfectly well. However please read the refund policy for 4K Applications.
1. 4K Download provides full refund of your payment in the following cases:
- When you stably encounter an error which is preventing you from using our software properly, and if we are not able to correct the error within 30 days.
Please, NOTE! In this case refund is only given if you provide detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.
- If you accidentally bought the software more than once.
- If you can’t activate the application on your computer due the technical reasons.
2. We reserve the right to decline refund requests in the following cases:
- When a user informs us about changing his decision to buy the software, saying he has uninstalled it and is not going to use it without giving any particular reasons.
- When reasons which prevent a customer from proper using of our software are stated clearly on our official site. (for example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our applications).
- In Force majeure case, for example, if YouTube will apply changes that will make the content downloading impossible. However you can claim for the refund if you bought the license less than 30 days ago.
In such cases, if you disagree with our grounds for refund refusal, you can apply to your bank and initiate a chargeback.
Once the refund or chargeback will be processed you will not able to use the license key for activation.